Privacy Policy Statement

Your privacy is important to us. This privacy policy outlines how Novelithara collects, uses, protects, and manages your personal data in accordance with the regulations enforced in Malaysia.

What We Collect

We only gather essential information required to provide services and improve your website experience.

• Personal contact details such as your name, email address, and phone number supplied through contact forms.
• Usage data including website visit analytics and traffic patterns, collected to enhance visitor experience.
• Technical data like device identification, browser type, and cookies, to ensure smooth website operations.
• Communications content, such as messages sent via our forms, for customer support and record-keeping.

How We Use Data

Collected information serves to operate our website, respond to your requests, and ensure full compliance with Malaysian law.

• Processing inquiries and sending updates about services or changes.
• Improving website usability and user content experience.
• Ensuring data security, detecting fraud, and complying with local regulations.
• Maintaining communication records to address concerns efficiently.

Legal Basis for Data

We adhere to the Malaysian Personal Data Protection Act (PDPA) and use your data only with valid legal grounds.

Data processing is based on your consent, contractual necessity, or compliance with regulatory obligations under Malaysian law.

Sharing Information

We respect your privacy and do not sell personal information to third parties.

• Personal data may be disclosed to service providers supporting website management, under strict confidentiality terms.
• Legal authorities when required for investigation or compliance with law.
• Other recipients only with your explicit consent and for defined purposes.

Information Security

We use technical, administrative, and physical safeguards to protect your information. Regular reviews and secure servers are in place to prevent unauthorized access, modification, disclosure, or destruction of personal data.

Your Data Rights

You may access, amend, withdraw consent, or request deletion of your information in accordance with local laws.

• Request a copy of your stored personal information.
• Update or correct your data if it is incomplete or inaccurate.
• Withdraw your consent or restrict our use of your data as permitted by law.
• Request the deletion of your information, subject to legal exceptions.

Use of Cookies

Cookies help us personalize site content and store user preferences. For more detail, please see our cookie policy.

View Cookie Policy View Cookie Policy

Contact Us

For privacy questions, inquiries, or data requests, please reach out using the provided contact details.

Policy Changes and Updates

Updates to this policy may occur to reflect legal or operational changes. Please review this page regularly for any modifications.